Last updated: 28th August 2025

At Go Unbounded, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have under data protection law, including UK GDPR.

1. Information We Collect

We only collect the information necessary to provide and manage your service:

• Account details: such as your name, email address, billing details, and shipping address when you order a SIM and router.

• Service details: such as your SIM card ID or router ID, used to activate and manage your service.

• Communications: if you contact us for support or general enquiries.

  
  

2. Information We Do Not Collect

We do not collect or process:

• Customer payment card data or transaction details.

When your device connects, we only see that it is reaching services such as Square, SumUp, Zettle, or your bank. This limited information is the same as any internet provider would see, and nothing further.

3. How We Use Your Information

We process your personal data only where necessary to:

• Deliver and manage your SIM service.

• Process payments securely through our payment provider.

• Communicate with you about your account, renewals, or service updates.

• Maintain and improve the reliability and security of the service.

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contract: to provide you with the service you have purchased.

• Legal obligation: where we must retain certain records (for example, for tax purposes).

• Legitimate interests: to operate and improve our service in a way that does not override your rights.

• Consent: where you have chosen to receive marketing or updates.

  
  

5. How We Store and Share Your Information

• Personal data is stored securely in our database provider

• Payments are processed by Stripe. We never see or store your full payment card details.

  
  

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy or to comply with legal requirements.

7. Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you.

• Request corrections to your information.

• Request deletion of your personal data.

• Object to or restrict certain types of processing.

• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@go-unbounded.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated to you, and the latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

Go Unbounded Ltd
support@go-unbonded.co.uk